KUMAR, I. .; SHOME, M. K. .; VERMA, J. K. .; KUMAR, A. . Customer Relationship Management (CRM) in the Public and Private Sector Banks in Bihar: A Comparative Study. International Journal of Management and Sustainability, [S. l.], v. 10, n. 4, p. 114–122, 2021. DOI: 10.18488/journal.11.2021.104.114.122. Disponível em: http://archive.conscientiabeam.com/index.php/11/article/view/1096. Acesso em: 29 apr. 2024.