The relationship of employees to work fatigue and crew performance in the shipping industry: The impact of role conflict and workload

Abstract

The problem of burnout among shipping crew members is increasing. It is urgent to study the relationship between employees and companies that have extreme work characteristics, irregular work schedules, and high operational pressure. The aim is to analyze the influence of role conflict, workload, and employee relationships on burnout and the implications for crew performance. The research approach is quantitative using PLS-SEM. The sample size is 180 people from 90 ships, namely captains and heads of engine rooms. The data collection technique is through a structured questionnaire. The analysis technique is SmartPLS. The results show that role conflict has a positive and significant effect on burnout (t = 3.112), and a significant positive effect on performance (t = 2.987). Meanwhile, workload has a significant negative effect on burnout (t = 2.445). Relationships between employees have a positive but insignificant effect on work fatigue (burnout) (t = 1.112). Meanwhile, work fatigue has a significant negative effect on performance (t = 4.001). It was found that role conflict has a positive and significant effect on performance and is contrary to company regulations. In conclusion, strengthening work structures, managing workloads, and improving employee relationships can reduce burnout and improve performance in shipping companies. The research's implications are that companies should develop work systems that reduce role conflict by clarifying work hours, procedures, and employee responsibilities.