Kageyama, Y. (Nancy) . and Cobos, L. 2020. A Conceptual Framework of Customized Services for Tourism Industry: Perspective of Emotion and Moderator of Gender. Journal of Tourism Management Research. 8, 1 (Dec. 2020), 23–29. DOI:https://doi.org/10.18488/journal.31.2021.81.23.29.