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A comparative analysis of service quality in public and private sector hotels . Journal of Tourism Management Research, [S. l.], v. 10, n. 1, p. 47–61, 2023. DOI: 10.18488/31.v10i1.3369. Disponível em: https://archive.conscientiabeam.com/index.php/31/article/view/3369. Acesso em: 21 aug. 2026.