Measuring the Quality of Health Services in Lattakia Province Patients' Perspective (Field Study of Health Centers in Jableh City)

Abstract

This study aims to measure the quality of health services provided in Lattakia province (Jableh city) from beneficiaries’ perspective, the study sample group is chosen from the families who visited health centers in Jableh during the current crisis across the country. The researcher used the descriptive and analytical approach, a questionnaire was designed and distributed between families who benefited from provided health services in order to measure the quality of provided health services in the mentioned centers. The sample consists of 1100 questionnaire which is about 10% of the sample study group, using random sampling principle, and in order to measure the quality of health services the researcher used the satisfaction of health services beneficiaries model. The data was studied and analyzed using SPSS program. Data analysis showed that health services centers in Jableh city lack quality, depending on the Dimensions of Quality Health Services (tangibility, reliability, responsiveness, empathy, credibility and safety) from the perspective of the beneficiaries of the provided services.