Journal of Social Economics Research
https://archive.conscientiabeam.com/index.php/35
Conscientia Beamen-USJournal of Social Economics Research2312-6329Trust and satisfaction towards loyalty business mediated with relationship quality with a turbulent environment in East Java sugar cane farmers B2B sector
https://archive.conscientiabeam.com/index.php/35/article/view/4049
<p>This paper discusses the effects of trustworthiness, business loyalty (BL), perseverance, and relationship quality (RQ) on environmental volatility (ET). Assessment of a Likert-scale survey questionnaire was conducted to analyze the average value for each item, indicator, and variable in a descriptive manner. Data collection was done via a manual sample survey. Analyzed data using Structural Equation Modeling (SEM) on Smart PLS (partial least squares) 3.0. The study's findings indicate that while it has both a short- and long-term impact on loyalist business operations, it has a greater impact on long-term business operations with high-quality connections and short-term business operations with a fluctuating environment. The research findings demonstrate a direct correlation between trustworthiness and the quality of business-to-business and loyalty relationships. This is a result of the sugarcane farmer's relatively low level of trustworthiness when it comes to consistently reporting the results to the sugar plant; this is caused by the relatively low quality of the partnership.</p>Budi UtamiSudarmiatinImam MukhlisWening Patmi Rahayu
Copyright (c) 2025
2025-01-242025-01-2412112010.18488/35.v12i1.4049