Fear of Covid-19 and Intentions towards Adopting E-Health Services: Exploring the Technology Acceptance Model in the Scenario of Pandemic
Authors
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Muhammad Zubair Elahi
School of Public Affairs, University of Science and Technology of China, Anhui, P.R. China
https://orcid.org/0000-0003-2106-4460
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Gao Liang
School of Public Affairs, University of Science and Technology of China, Anhui, P.R. China
https://orcid.org/0000-0002-9415-9287
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Muhammad Jawad Malik
School of Management, Business Administration, University of Science and Technology of China, Anhui, P.R. China
https://orcid.org/0000-0001-8276-6517
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Sana Dilawar
School of Public Affairs, University of Science and Technology of China, Anhui, P.R. China
https://orcid.org/0000-0003-0275-3754
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Bena Ilyas
Institute of Business Management and Administrative Sciences, The Islamia University of Bahawalpur, Pakistan
https://orcid.org/0000-0002-9085-2906
DOI:
https://doi.org/10.18488/journal.62.2021.84.270.291Abstract
The aim of this paper was to investigate the link between fear of Covid-19 and individuals’ behavioral intentions toward adopting e-health services by expanding the technology acceptance model (TAM) to incorporate fear of the Covid-19 factor. To empirically testing our proposed theoretical model, we conducted a research survey in Pakistan and collected data from 624 individuals utilizing a non-probability convenience sampling strategy. The outcomes of our study declare that fear of Covid-19 are positively associated with individuals’ attitude and their subsequent behavioral intentions towards adopting e-health services. Perceived ease of use and perceived usefulness of e-health services mediated the relationship between fear of Covid-19 and individuals’ attitude towards adopting e-health services. This research is highly significant in the current scenario of Covid-19. Our study offers a theoretical model to understand why and how fear of Covid-19 is related to an individual’s intentions for adopting e-health services. Moreover, this study also extends the literature of the technology acceptance model TAM by pinpoint the impact of fear of Covid-19.
