Furlan, R. L. ., L. R. C. . Moura, C. T. . Ituassu, and N. R. da S. . Cunha. “The Dimensions of the Quality Perceived by Users in a Clinical Analysis Laboratory of A University Hospital”. International Journal of Business, Economics and Management, vol. 7, no. 6, Sept. 2020, pp. 343-59, doi:10.18488/journal.62.2020.76.343.359.