A multidimensional analysis of the determinants of job performance: A case study of civil servants in Mongolia

Abstract

The primary purpose of this study is to investigate the multidimensional factors influencing the job performance (JP) of civil servants in Mongolia. The data analysis is based on a questionnaire survey conducted among public administrative officers working in Mongolian government organizations. It was found that rules and regulations, off-the-job training, online training, public service motivation (PSM), and employee competency positively influence JP. In addition, strategic plans (SP) negatively impact JP, and on-the-job training (OJT) showed no direct or indirect effects. This study fills an important gap in the literature on public sector performance in under-researched regions by providing new insights into how local conditions influence the relationship between the work environment, training, individual attributes, and job performance. Furthermore, the research highlights actionable insights for policymakers to enhance civil servant productivity and efficiency, thereby improving public service delivery.