T’ING, L. C. .; MOORTHY, K. .; KEE, H. W. .; YEE, C. W. .; YEE, L. W. .; NI, O. A. .; TING, Y. W. . Service Quality and Outpatients Satisfaction in Public Hospitals in Malaysia. International Journal of Public Policy and Administration Research, [S. l.], v. 6, n. 1, p. 57–73, 2019. DOI: 10.18488/journal.74.2019.61.57.73. Disponível em: https://archive.conscientiabeam.com/index.php/74/article/view/1410. Acesso em: 19 may. 2024.