Romli, A. A. N. . and Ismail, S. . (2014) “Quality Management Practices towards Customer Satisfaction in Local Authority Public Services Website”, International Journal of Public Policy and Administration Research, 1(3), pp. 80–93. Available at: https://archive.conscientiabeam.com/index.php/74/article/view/1384 (Accessed: 18 May 2024).