A study on factors influencing user satisfaction and interaction with mobile healthcare technologies

Abstract

This paper examines the predictors of user satisfaction (US) and user interaction (UI) with mobile healthcare technologies, perceived ease of use (PEU), perceived usefulness (PU), information quality (IQ), privacy and security, and personalization. It also tests the mediating factor of user trust (UT) and the moderating factor of technology readiness (TR). Using a quantitative design, 280 mobile healthcare users in China were recruited through a structured questionnaire, with measurement scales based on validated studies. Data analysis was performed in SmartPLS to estimate measurement and structural models, as well as direct, mediating, and moderating relationships. The findings indicate that the five system characteristics have a strong and positive effect on US and UI. UT facilitates the impacts of these characteristics on both outcomes, while TR reinforces the correlations between UT and US/UI. The impacts of UT are stronger among more prepared users. By integrating the Technology Acceptance Model (TAM), the Information Systems Success Model (ISSM), and trust-based approaches, this study provides a comprehensive context for understanding mobile healthcare technology adoption. The results offer valuable theoretical and practical implications for system developers, healthcare professionals, and policymakers, emphasizing the importance of usability, information quality, security, personalization, trust, and technology readiness. This study is among the few that examine trust and readiness as factorial mechanisms influencing mobile healthcare engagement and satisfaction.