The Manifestation of Physician's Nonverbal Communication towards Patient's Satisfaction

Abstract

The use of effective nonverbal communication between physician and patient has proven to be significantly affecting the level of patient’s satisfaction to the optimum process of patient's recovery. Among six nonverbal communications i.e., artifact, haptic, chronemics, proxemics, kinesics, and vocalic; haptic is the most influence dominant variable. This study explored the manifestation of haptic, vocalic, and kinesics in patients with different demographics characteristics. The results indicate that there are significant differences in the manifestation of these three variables on different demographic characteristics of patients that can be further used as a model of nonverbal communication between physicians and patients.