The mediating role of sustainability in the relationship between strategic intelligence and managing organizational conflict in the Jordanian commercial banks

Abstract

The study aims to investigate the mediating role of sustainability in the relationship between strategic intelligence and conflict management within the Jordanian commercial banking sector. Recognizing the dynamic nature of conflicts in banks, the research emphasizes the necessity of adopting proactive strategies that align with organizational goals and promote long-term resilience. The study focuses on examining the extent to which strategic intelligence enhances conflict management practices and whether the inclusion of sustainability further strengthens these practices' effectiveness. The study targeted managerial-level employees in Jordanian commercial banks as the research population, considering their direct involvement in strategic decision-making and conflict resolution processes. Data were collected through a structured questionnaire and analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) technique. The findings reveal that strategic intelligence has a significant positive effect on both sustainability and organizational conflict management. Additionally, sustainability was found to mediate the relationship between strategic intelligence and conflict management, indicating that organizations that integrate sustainability considerations into their strategic frameworks are better positioned to manage conflicts effectively. The results highlight the critical role of strategic intelligence in anticipating and mitigating conflicts, while sustainability ensures that conflict resolution efforts contribute to the organization's long-term stability and growth. The study concludes by offering practical recommendations to embed strategic intelligence capabilities and sustainability practices within the operational strategies of banks, thereby enhancing adaptive capacity, stakeholder trust, and sustainable development in the Jordanian commercial banking sector.